(All deliveries are operating as normal with contactless delivery)

All items are sent via Royal Mail or DHL and are sent via Recorded post. Your tracking number will be sent with receipt of your order.

All orders over £50 to the UK & Worldwide are complimentary.

Our UK orders take between 1-3 days to arrive and Worldwide 7-14 days.

Complimentary delivery & returns

We offer complimentary deliveries and returns with all orders over £150. Simply login to your account and log your return, print out your label and drop off at your convenience to any of your local Collect+ drop off spots listed.

Exclusive wait & try service

We like to go above and beyond for our customers and so have created a way to bring our store directly to you without the need to move an inch.

Our complimentary 'wait while you try' service covers a radius of 35 miles from our Hertfordshire storeWe co-ordinate your delivery time with a time that is suitable to you, then simply wait for you to try and check that you’re happy with your new item. The minimum order requirement for this service is £500.

Alteration service

We have 15 years of tailoring experience, so know exactly how every item should fit. Should you wish to have your item finely tuned, we offer an exclusive, alteration service. This is in addition to our service above and our set alterations price list can be found here.

Customer service

We’re obsessive about looking after you and ensuring that you have an enjoyable and pain free experience. That’s why we offer a live chat option from 7am-7pm Monday - Sunday. So, if you have queries on fit, colour or anything else, we are here to help.

Return requirements

All items must be returned within 30 days and limited editions within 14 days. Please ensure that they are returned in the original packaging and condition and are unworn. If you’d like to simply exchange the size, please let us know and we’ll gladly send to you.


Refunds can take between 7-10 days and postage costs will not be refunded.