Deliveries

(All deliveries are operating as normal with contactless delivery)

All items are sent via Royal Mail or DHL and are sent via Recorded post. Your tracking number will be sent with receipt of your order.

All orders over £50 to the UK are complimentary.

Our UK orders take between 1-3 days to arrive and Worldwide 7-14 days and are charged at a standard £25 shipping fee on orders under £500.

Customer service

We’re obsessive about looking after you and ensuring that you have an enjoyable experience. That’s why we offer a live chat option from 7am-7pm Monday - Sunday. So, if you have queries on fit, colour or anything else, we are here to help.

Simple, quibble free returns 

We offer a free, simple return service in the event that something is not quite right. To return an item purchased online, please use our online returns serviceYou will need your order number and the email address used. Alternatively you can return items in person by visiting us in-store. (Hertfordshire only)

Exclusive wait & try service in the UK within 35miles

We like to go above and beyond for our customers and so have created a way to bring our store directly to you without the need to move an inch.

Our complimentary 'wait while you try' service covers a radius of 35 miles from our Hertfordshire storeWe co-ordinate your delivery time with a time that is suitable to you, then simply wait for you to try and check that you’re happy with your new item. The minimum order requirement for this service is £1'000.

Alteration service

We have 15 years of tailoring experience, so know exactly how every item should fit. Should you wish to have your item finely tuned, we offer an exclusive, alteration service. This is in addition to our service above and our set alterations price list upon request.

Refunds

Refunds can take between 7-10 days after we have received your return and postage costs will not be refunded.